Yard Profile - Exoticars Parts Centre
Exoticars Parts Centre, located in Bankstown New South Wales was established back in 1995, much like other auto parts businesses from the home garage and passion for cars. It has remained family owned and operated. Exoticars prides itself on being a small business that is truly committed to providing quality products, ethical business dealings and superior service.
A change in business climate and aggressive competition from overseas markets gave Exoticars an opportunity to take the business in a new direction. With strong business growth they relocated from Silverwater to Alexandria and to now a successful online platform. 2015 saw Exoticars Parts Centre restructure the business to an online platform where they are now concentrating their efforts and marketing initiatives. This has assisted in costs savings as well as remaining relevant and competitive. With an admin/sales office in Bankstown and a warehouse in Western Sydney, Exoticars Parts Centre currently employs 3 admin personnel as well 5 warehouse staff.
Exoticars Parts Centre is an avid supporter of supporting woman in the motor trade industry. They encourage more women to take on roles other than administration such as Parts Interpreters and more hands-on roles such as a dismantler. They have often found woman are not taken seriously and are actively working to change this. They all make sure to support other small businesses, because they know how tough it is to survive in this current economic landscape.
Exoticars Parts Centre specialises in the supply of new and used OEM parts for most European make cars such as Alfa Romeo, Audi, BMW, Citroen, Ferrari, Fiat, Lamborghini, Mercedes-Benz, Mini, Peugeot, Porsche, Saab, Volkswagen and Volvo. They stock vehicles and parts your average wrecker doesn’t – “We may not be the biggest player in the market, but we are passionate about what we do and the people we serve”.
With a state of the art inventory system, aimed at making it easier for customers when dealing with their friendly team, they enjoy going over and beyond for their customers so often say “if we don’t have the part they are after we are more than happy to source it for them”. Exoticar Parts Centre also offer trade customers comprehensive service with free metro delivery within 24 hours. Exoticars Parts Centre not only deal with major panel shops and other wreckers but also major insurance companies. Their parts are graded for insurance purposes and guaranteed the quality of all their products.
Exoticars Parts Centre truly operates with the belief that honesty is the best policy. Their customers are their most valued assets, so they do their best to create a place where customers feel good about recommending Exoticars Parts Centre to friends or relatives for their auto concerns.
What sets Exoticars Parts Centre apart is offering a dedicated parts specialist team working from 8am - 6pm Monday – Saturday to help with inquiries, with a quick turnaround time from when the order is placed to when stock is delivered. If they don’t have the stock you need, they will happily do the hard yards and source it for you, and if that isn’t enough; they offer competitive pricing and always open to negotiating. Exoticar Parts Centre offer an ‘on-call 24/7’ service for any urgent inquiries you may have, Shipping Australia-wide using a network of affordable and reliable freight companies, as well as having company driver for same day deliveries if in the Sydney area. Generous warranty periods and solid exchange and refund policies round out their exceptional standard of service.
Exoticars Parts Centre have moved with the times and are taking great advantage of new ways of getting parts out there, using Ebay, Gumtree, Parts Locator has been easy because of the Ultimate inventory Systems (UIS).